PRINCE2 has clear and explicit definitions of the terms Outputs, Outcomes and Benefits. These are essential to understand when establishing PRINCE2 building blocks like a Business Case or a Project Brief.
- Output: The specialist products in the project. Example: A new help desk system.
- Outcome: The result of the change derived from using the outputs. Example: First line support can answer more of the requests without escalation.
- Benefit: The measurable improvement resulting from an outcome. Example: Escalation of cases drops from 30% to 20%.
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