Thursday, December 11, 2014

Outputs, Outcomes and Benefits

PRINCE2 Outputs vs Outcomes vs Benefits
PRINCE2 has clear and explicit definitions of the terms Outputs, Outcomes and Benefits. These are essential to understand when establishing PRINCE2 building blocks like a Business Case or a Project Brief.

  • Output: The specialist products in the project. Example: A new help desk system.
  • Outcome: The result of the change derived from using the outputs. Example: First line support can answer more of the requests without escalation.
  • Benefit: The measurable improvement resulting from an outcome. Example: Escalation of cases drops from 30% to 20%.
Related Articles:
PRINCE2 Advice: Keep the Planned Benefits in Mind
PRINCE2 Project Brief – Scope vs PPD

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